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Grand Sunset Princess hotel, Mayan Riviera rated by C.belanger travelling in Mexico

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14311 C.belanger Written on June 16th 2010 This review has been automatically translated
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Average score (3.6/5):


Comments from C.belanger on Grand Sunset Princess :

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I spent the week of June 7 to 14 at this hotel and if he did not do so hot I might be more enjoyed my stay. First the most: The staff is impeccable, always smiling and friendly especially Yvan which we changed to a luxury room with whirlpool at no cost because my girlfriend could not wash in the shower (wheelchair) and in the suites Junior there's no bathroom so be advise .. Cleanliness is the watchword of the low I could eat off the floor so it's clean. The site is really very beautiful and very very well maintained, well-cut grass everywhere and green (no yellow despite the oppressive heat) pools are large and those who opt for a room with access to the pool and although it is an excellent choice because although you are far from the lobby, there's two buffets prepared these rooms so no need to walk too far. For those who choose the rooms' platinum '(and deluxe pool access) and y' though it 'bus shelters' around with a limo cart that picks up the passage so you ca also is a plus especially if you have trouble walking because the site is huge and to get to the beach from the lobby takes ca 10 min easy walk. The bars all have great service and offer quality drinks with real fruit and not the cheap slush with alcohol and even if you do 'tipper' not every time, even when they come back to you with the smile, short very good staff the best I've seen in four trips to the south. It there's a gym for those interested but only for cardio and will have one internet access wi-fi but get ready to anoint if you use it because the signal is really weak and everywhere I have tested it with my blackberry. If you travel with Sunwing will have one computer you can use for free in the local Sunwing but I knew the last day unfortunately. Side trip well and he seems to have much (Mayan pyramid, dolphins, catamarans etc ...) but I made none. You can go to Playa Del Carmen by taxi us there was 11 and it costs us $ 70 round trip if it is $ 13 per person I think ... Good for the negative side, apart those lunch buffet near the pool was more than usual .. not only rice and pasta the same day last y 'had none. The dishes are the same all week and it's often warm (like all the buffets I know ...) there is still something to eat for a 5 star but I was very disappointed. I eat better at the Barcelo Santa Maria in Cuba and is a 4 stars (in addition to cuba ..) a la carte restaurants: Italian, lazagne not good, not good risotto but the calf was supposed that it seems you excellent. The grill was the only a la carte restaurants that I liked, the steak was good although very fatty in places. And Swiss fondue restaurant and well again nothing special apart the dessert (fruit and chocolate fondue) oh yeah and the lobster is not included in the price for the seafood restaurant, is $ 20 Moreover, completely ridiculous for a 5 star ... as you see I did not like the food at this hotel with some exceptions such as cheezburgers that taste like those here. Get ready to walk into this hotel for what nimporte (go to the lobby, a la carte restaurant, pool, beach etc. ..) is a very large site so if you're used no problem but if you are used to smaller sites you might want to think about it especially if as I said earlier you have problems of mobility if it does take a deluxe room and passing through no fault there is no room 'appropriate' for wheelchair and junior suites have showers only (still something disappointing especially for a 5 star). Our maid did nothing special on the bed throughout the week she was content to make the bed and change towels while all the others with whom we traveled had towels on animals their beds and chocolates with mint, oh yeah and the last day she has not even made the room ... I should have kept my $ 5. If you ever arrive in the evening and you are not satisfied with your room do not push as 'committed' to evening / night can not do anything even if they let you think so .. wait and see after Yvan is truly right and it is crazy not to you, he even called us to our room to see if everything was ok! Beach side, well there is a lot of chairs and little space but there's also plenty of palapas to find the shadow is not that complicated but you have to get up early to reserve chairs for going fast! The sea is obviously not as in Cuba, the water is murky and there's a foul odor that sometimes goes down to us, some small rocks when entering the water but be careful it's nothing too serious. The seadoo go right next to the buoys so 'snorkeling' is not ideal, I managed to make but I have not gone as far as I would have liked because of seadoo ... Basically it's a very nice hotel, clean but with food for the number of ordinary stars. If you pay less than $ 900 but it's worth up to ca you should choose another place

Positive :

Beauty of the site and the hotel, spotlessly clean, friendly and smiling, very good drinks, beach service (bar)

Negative :

Buffet VERY common for a 5 star, same thing for a la carte restaurants, maid blazee (in our case at least) photos cost a ridiculously dear
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