Photo of Bel Air Collection Xpu Ha Riviera Maya, Cancun, Mexico

Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya at Cancun, Mexico – Travel package ratings

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Recent comments and advices about Bel Air Collection Xpu Ha Riviera Maya hotel

    jolincaroline jolincaroline Written on January 25th 2014 This review has been automatically translated
    See the review in its original language

    Average score (1.5/5):

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    Comments from jolincaroline on Bel Air Collection Xpu Ha Riviera Maya
    :

    This comment is verified
    Hotel strongly discouraged or even removed from the tourist market ...... I am a person who travels regularly and I have never seen such a place ... abandoned, obsolete, messy, and reduced services and faulty installations. Stench (and I'm not exaggerating) due to animals on the site (small zoo). This product should not be sold to tourists but closed for complete renovation .. Ravaged by hurricane there a few years, the hotel chain owned by Palace was bought by Bel Air that has not been renovated. They bought a small part of the resort and tried to hide heavily affected areas with large green walls which occupies the entire pool area and small beaches (not swimmable). Do not rely on any photos or descriptions of Bel Air and other operators websites. After more than 20 trips in all-inclusive, I will for the first time demanded compensation and make a complaint to Sunwing. Discount travel should be removed from their list this hotel .. I actually transferred the same day in an acceptable place with $ 545.00 fee!

    Positive :

    The staff is friendly and understood very well that I want to leave .... When I left four others asked to be transferred to another resort ... Only the rooms were clean and nice but inconceivable environment (bad smells!)

    Negative :

    Everything has been said. I have done ... I am writing to you to avoid the same situation.
    (more text)
    • 02

        Aspect
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        Bars
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        Buffets
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        Cleanliness
    • 02

        Pools
    • 02

        Restaurants
    • 06

        Room
    • 06

        Staff

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      Bel Air Collection Xpu Ha Riviera Maya, Cancun: The Pictures

      Bel Air Collection Xpu Ha Riviera Maya, Cancun: The Pictures

      Xpu-Ha Palace, Cancun
      By scollerette, the November 2nd 2007 (see the Photo Album)

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