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9697 Chantal Written on February 9th 2010 This review has been automatically translated
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Average score (4/5):

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Comments from Chantal on Fun Royale :

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Positive :

I have nothing but good to say! I traveled several times in the South but the first time in Cuba. 1:30 after we landed spirit to enjoy a drink at the pool, check in and room is received (this is the first time it was quick as a trip) we were still about sixty who have arrived! ! The food is good, the wine is very good, we could choose the same. It is safe as milk, butter and cheese is not like ours we are in Cuba and not in Quebec site, room and beach was clean. The animation at the pool side Lagoon was great, for both children and adults. Yes there were toilets clogged or no paper but there were always one who was correct ... We have not had a problem with water or the room or on the site. The weather was exceptional, 28-29 for 7 days! We were 2 adults and 2 children 8-9 years, everyone thought it was great. The service is excellent. The staff is friendly and funny. In terms of tipping the staff like to have as many products as clothing, body products (hair), pencil coloring books with pesos as they can keep for themselves and do not have to share with others . We played sports with the animation team and they exceeded the hours to fill. The staff work very hard. There were no bugs! To be in the South away from the snow that's wonderful and I recommend this site!

Negative :

The a la carte restaurants are'' good'' less than the buffet but I have not had a chance to try the VIP (just positive feedback for this restaurant). Lagoons off a slight odor but it was not that bad.
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9703 Francine Written on February 9th 2010 This review has been automatically translated
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Average score (3.3/5):

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Comments from Francine on Fun Royale :

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Positive :

The site is great, the buffet is varied and fresh food is good. Clean. Excellent service to the various restaurants on the map. The bar side Emperador better filled than those of Laguna.

Negative :

The stench of the lagoons. Long distance to go to the beach, one must always go through the lagoons.
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12123 Geneviève Written on January 6th 2010 This review has been automatically translated
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Average score (3.2/5):

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Comments from Geneviève on Fun Royale :

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Positive :

I just returned from the trip at December 29, 2009 December 5, 2010 we had 4 adults who thought he had made a good choice of hotel, but no. Already when we arrived were lost more than 2:30 hours of our time to repair the door of a room that not shut and barred it, repair the safety deposit box that does not débarais ... 3 times and change of magnetic card to open the door and repair the machine after you pass the door or cards. All these problems at check in, it seems to me that if he had just over proffessionnalisme all have been doing before we arrived. So have penssaient enjoy some of our afternoon when we arrived but not ... the sun did not wait for it ... Then what is the cleanliness of the room jai nothing to say not c the big kit but I do not mattendais more, the big problem is a health issue, when you want to go the toilet there are no toilet paper after 10hrs in the morning, after a day we must understand the trick Take affected his quon extra paper to the room and we rule ourselves the problem or better still go to the room bath in our room ... And I recommend this option because most are completely toilet block in permanence, filled with paper and other ... because it flushes the paper. In addition there was one toilet which functioned not worse if the problem is that there was no seat on this one, one day, ok I can understand, but during the whole week, the toilet seat did not have any staff person and did think to share the seat with the other two toilet next door which is closed during the semaine.L water in the shower, I can consevoir Quil Quil may be no more hot water one at some point where everyone is supposed to wash the same time but there 3 mornings at different times no hot water, ok, but the problem is that there were no water at all for a good momment and evening no water problem at all!! The food corecte c, The beach, the sand is super water is great, the access to the beach are run down, but the tidal rises so high that I do not think Quil will not bother to repair, I found the chairs on the beach and instalations fesais jai hard enough but to understand why high tidal ...

Negative :

Ca ressembre a little short for a campsite full of Quebec, with chemical toilets, no investment to repair or make maintenance.Tout will be ruined by a while I swear. Of the 2 nd day he missed straw to stir the drink and he never had it from the rest of the week, I sugère to bring your thermos or glass, I do not do but I lai lai regreter, the glasses are very small and very soft ... Javais read negative comments about this hotel before and I just said that cetais whiners but not any problems do accucule and all become unpleasant and persistent problems day by day, if you pay not too expensive, you said that water and sand are beautiful and you both summer camping you would not at all disappointed ... I never stay there again! may be $ 300
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12155 Nathaly Tremblay Written on January 2nd 2010 This review has been automatically translated
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Average score (2.1/5):

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Comments from Nathaly Tremblay on Fun Royale :

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Positive :

If you are on the side of the Emperador is a bit better than if you're with the Laguna.

Negative :

We changed rooms 4 times. (1) For evil and clean mold and no air conditioning. (2) One hundred bibites ran in every sense of the room, garden gate that did not close. (3) Infiltration of water from the ceiling of the conditioned air that flowed through the electrical wiring and then no water at all. Many travelers also me from having to change rooms a few times while another told me to have been stolen by the maid. Buildings that appear abandoned. The kids club is on the same side is abandoned. 3 of 4 beach access are not practicable and showers and toilets at the beach access are comdanés. I caught the bar staff from the beach to transport the ice in garbage bags pierced when I asked him if it was for the drink, he replied that it was the ice to fish. I moved away from them and followed with the video camera and have deposited the ice in the freezer of the bar to drink ... I wondered why I had alleviates diarrhea ... One evening one of the two buffets were closed for air conditioning problem causing long waiting time before supper. The problem was not resolved, so they opened the buffet anyway without air conditioning. Anyway, I do not advice to anybody, odors emanating écouerantes are everywhere. It was the Christmas present that I had decided to offer our family. Merry Christmas ..........................
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11814 sunmoon Written on December 23rd 2009 This review has been automatically translated
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Average score (3.1/5):

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Comments from sunmoon on Fun Royale :

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Positive :

Very courteous and professional service on the plane for the round trip (Sunwing). Great meal, glass of bubbly but unfortunately I have a lot of air time ... :) Fast service at the airport tranfer to the hotel by luxury coach. The NH Krystal Laguna is a beautiful resort, with beautiful vegetation. We stayed in the Azul Section, Pavilion 22, Room 19 (rex-floor). We had one of the few rooms in the place to have a terrace. This lodge is conveniently located between two buffets, near the adult pool, not too far from the sea and there is a bar right next lunge. It is nearly performances but it ends before 22h (those who want pure couher earlier) As these flags are only four rooms, there + privacy. In our case the rooms we were very lucky but I've heard horror stories for others and those in section + expensive (Emperador) were disappointed in their room because apparently seeing ours, the Nore was perhaps a little smaller but it was more recent and a balcony or terrace. It depends on what you are looking ... The site is very large. This can be a good thing for privacy but it can become a negative thing because you always provide a good walk! For people who have difficulty walking, allow a wheelchair because at least, are suitable places! Our favorite was the steak house but do not expect to eat meat very tender and without pulldown. I think their cut of meat is different from ours but we did have good taste. There are also more choices in the buffet section Emperador (but also open to customers Azul section) and it seems to me that the food was fresher. This is a great place to relax as there is very little animation on the site. The sand is soft, fine and hot water. The water is a turquoise dream. When I went there were jelly-fish as there were storms off. It is not wide and there is not always enough to chair going to sit. Provide a good mosquito repellent. At dusk they are particularly voracious on the beach, sand fleas too. It calms down later in the evening. The pools are well maintained. We especially enjoyed the adult pool, quieter but it became so popular that it lacked chairs! Riding (next to the complex Sol) 10cc / hour. Perfect for beginners.

Negative :

We went from 30 December to 6 January for the New Year when the site was really waiting for FULL therefore everything and everywhere: on arrival (day) the room was not ready, waiting to enter the buffet morning and night, difficulty in booking a la carte restaurants (some were able to get their reservations through the gift or $), overworked staff ... One felt that it was a bit disorganized. As it was early January, the temperature was a bit fresh and that there were two beautiful hot sunny days or when we arrived and before we left. There were two days with red flag (no swimming), fresh and very windy. I had a good sweater, a jacket and a coat and it was not enough. Is it that it was always like that or exeptional in that period in Cuba? I do not know, it was my first stay. This hotel does not seem to pay attention to what is supposed to be included in the packages. Many complained of not having their bottle of rum, refreshments or towel in their room as agreed. This problem seemed to be at all wholesalers then it may be connected to the hotel. We paid top dollar for the day of the year. By 31, there was a big buffet but as the lobsters seemed to be there for a long time, I did not dare. There was very little motion. Fortunately, the tourists there were in a festive mood because otherwise it would have been dead. I've only seen dancing around the pool but otherwise it's all I've seen on the site as animation during my week in hand, evening entertainment, which lasted between 30 and 45 minutes. 31, the show ended at 23:30, not counted in the new year, nothing. The bar closed 15 minutes later. They closed the music and told us to go and finish it at the disco, it broke the mood but we got our little party and we had lots of fun. Food: it was sad to have to insist on reserving to a la carte restaurants. We were always told to come back tomorrow and when we returned, it was full! When we saw the ride, we talked to the representative and it was arranged but it is a shame to have to emphasize services that are supposed to be included. That was why some do not broke the head of paid and generous tips for their reservation. The room was briefly interviewed. Besides, the site was a bit neglected. After a few days, I picked up the waste that there was next to the door since my arrival. But it is true that tourists sometimes do not help ... Food: leftovers from restaurants to ll Emperador card went to the buffet, which was then the buffet Azul. Notice what's on the menu of a la carte restaurant and see what we offer at the buffet the following day! Fruis no charge. I did not eat canned pineapple in Cuba! When there were, they were not ripe ... I feel like paying for a 4 * and a half but had to have the services of a 3 * This is a beautiful site but if it is not maintained better than that, I have impression that it's going to die soon! I think the value was not good for that period of the year. There are too many people, less service. If I had paid $ 700 as other people I met there, I would have been less disappointed.
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11078 Céline Et Michel Written on November 3rd 2009 This review has been automatically translated
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Average score (4.1/5):

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Comments from Céline Et Michel on Fun Royale :

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Positive :

Hotel standard but very good, excellent food, all a la carte restaurants (5) were excellent. Very clean and great side after Imperador. Fridge réaprovisionné daily, bottle of rum and bag of coffee on arrival, bathrobe in the room. The beach is small but the sand is beautiful. No problem at all the beach chairs at the pool. The staff are very friendly. For people who are critical for all or nothing, you must remember that you are in Cuba and not in Quebec. We did a half day in a spa center including massage, mud wraps, reflexology and all spas and baths for as little as $ 39 per person and it was very pleasant.

Negative :

The only negative point is that there is no balcony on the side of Imperador suites.
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10245 Carole/ Nicole Written on September 16th 2009 This review has been automatically translated
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Average score (4.1/5):

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Comments from Carole/ Nicole on Fun Royale :

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Positive :

Very nice small hotel given the price $ 668.00 one week. Very very good food especially the steak house ever eaten a steak like this in the South great quality price. The sea very very nice except that the lagoon pours into the sea some lucky day c, has arrived just once in the week. Capacity was reduced Laguna Villas closed. Cleanliness of the rooms and around the incredible, very very clean hotel also especially toilets everywhere was very clean. We celebrated our 25 years, friendship between girls was super ca.

Negative :

No really might need paint 0etre bungalows at al, but outside my departure they had already started. He speaks of renovation has come a very short term. I recommend this hotel even if there are negative comments should not listen too hard there are people who show no difference with Canada. Very satisfied despite small details like the internet very very slow. I travel a lot and this little hotel is great.
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10096 Ginette & Richard Written on September 13th 2009 This review has been automatically translated
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Average score (4.2/5):

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Comments from Ginette & Richard on Fun Royale :

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Positive :

staff very friendly, rooms clean, the sea and the pool very nice, for a la carte restaurants reservation no problem and the food was good, and excellent temperature,

Negative :

in terms of the lagoons they flow into the sea which gives it sometimes a strange color, the beach is not large and n is not always clean, and there were lots of mosquitoes at night, in addition to smell of kerosene,,,, and there have tourists who take Mother Teresa for providing Cubans beer and a profusion of food,,,, c we pay for AC,,,
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9492 arsabed Written on August 31st 2009 This review has been automatically translated
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Average score (3.5/5):

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Comments from arsabed on Fun Royale :

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Positive :

clean and comfortable room.

Negative :

Resort crumbling! More than 2/3 are currently closed, what is open is more war. The beach was occupied by more than Cuban tourist safety has requested assistance from the police to leave the Cuban sun loungers and shelter from the sun, to make them disponble for us. the life guard were selling cigars, offered male and female sexual servives, drank beer all day. corompues lagoons discharge into the water from the beach! the sustenance too repetitive and unvaried. we will never return the bottom, the same hotel.
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9836 paul_magnan Written on August 24th 2009 This review has been automatically translated
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Average score (3.5/5):

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Comments from paul_magnan on Fun Royale :

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Positive :

Beautiful resort. A large range extending to Cayo Coco Trypp allows for long walks. A beautiful pool big enough with the inevitable bar / grill and where is the animation, a second adult pool for peace of mind. A buffet, a little small, with a reasonable choice. Station "Pasta" and two "grills" where you are prepared according to your choice of meat or fish. A la carte restaurants all very comfortable and offering a good choice. The steakhouse 'El Pincho "is surprising. First real steak in Cuba! The beachside grill offers hotdogs, hamburgers, chicken sandwiches in addition to a buffet MINI (3 courses). Quality of food: we ate very well at every meal. In three trips to Cuba, it was definitely our best dining experience! Bravo! The rooms are spacious and comfortable. Daily maintenance was excellent, we had clean towels every day and the fridge was stocked regularly. Cubans are always friendly and helpful, everyone's gardener server hello and you are ready to help you. Cayo Coco is an island north of Cuba, trips are limited. We had our three teenagers and everyone had a great week

Negative :

We were very disappointed with the state of the beach. Laguna section of the hotel was not used and the corresponding portion of the beach was not maintained. There was a LOT of bottles, plastic cups, cans and other containers of all kinds lying around on the beach, not to mention the overflowing trash cans and have NEVER been emptied. The stretch of beach near the Emperador section was much better though not perfect. A walk to Cayo Coco Trypp confirmed that it is possible to have a clean beach, without waste. The NH Krystal would need to review its policies and its approach in this area, the competition is better than them! The site of the hotel (swimming pools, landscaping, lobby, etc. ....) was, however, very well maintained. Little (not) activities for teenagers. The late-night shows ... it has seen better!
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