City of Cayo-Coco / Cayo Guillermo / Reviews

We spent one week (December 16 to December 23, 12), it is super nice. We were 7 persons (4 adults, 3 children). TSite very clean, well equipped and safe. All the staff is very courteous and we are happy to speak French. The units are well located 3 floors, soundproof, by the pool, the sea and restaurants. The food at the buffet is varied and excellent. The beach is long, the sea is beautiful and the sand is fine and white. Excursion DELPHINARIO GUILLERMO brand new, not to be missed.

Beautiful beach! Buffet food at excellent! Unit 3 floors conveniently located close to everything. Always palapas available.

Show with children begins and ends too late. Ah that is unpleasant these sand fleas. We are 3 adults are eaten by these events is bugs, although injection drug by the doctor and place, it give nothing. Yet this is my 5th trip to Cuba and this is the first time I am bitten by these bugs, fortunately the children were spared ... My daughter was going to Holguin last year and she has not been bitten. We noticed on trips that many other people were hugely partourt of bites on the body, it seemed to be widespread throughout the island of Cayo Coco / Cayo Guillermo ..

Nice place, friendly staff, clean

Left on the beach, there is a beautiful sandbar where you can enjoy the sea and the warmth of the water

The buffet is really not good, it was even sick and my conjiont me. Lot of seaweed on the beach and by the time you could even lose COMPLETELY.

very happy with our trip, not too crowded, the food is good, the beach is beautiful, the sea for good c but must move to the right in 250 feet is fantastic c ... We were on the second floor, very nice room, clean, with gifts or tips, water and juice will in-room fridge quiet place but we loved last minute trip ... so really cheap ($ 600) was the bite back there this year probably cayo largo (January 2013)

Beautiful beach, nice swimming pool, room very well renovated possibly very good food

Truly a great family trip

There is a small lagoon that runs through the hotel and there are sometimes small releases odors

Disappointed that fifth trip to Cuba!

Beauty and cleanliness of the site.

_Presque No beach at high tide. _The Empty plastic cups and other waste are not collected around the swimming pool.The cleaning is done once before 10:00 in the morning. _The Shirtless men are tolerated in the central buffet midi.Jamais employee to welcome the cabinet door. _The Employees who drive carts drink beer while working. They are served before the guests at the bar by the pool. _Service Execrable bars and central buffet.

Beautiful location, beautiful beach without plus.Si you're NOT CUBAN or if you do not speak SPANISH ... you spend in 2iem or downright LAST, even leaving a tip everywhere! Poor service and NO I do NOT go back!

The beach is long and breathtaking! Wow really! Many shelters (palapas) so no need to book early! Asiel the server buffet is very nice and he also speaks French and Leonardo cook buffet super nice!

I stayed in Room 1540 Block 15 dirty room disgusting! : Maid (Amarilys I think) who has not passed the broom once the two mirrors in the bathroom were dirty stayed during my stay (sunscreen bottle that splashed on to them), it did not satisfy the fridge as I was then supposed to buy the big bottle of water at the convenience store, she let ONE towel for me and my two children, the penultimate day of my departure, she has addressed by saying that the room next to me (one of my in-laws) left no tip per day (they let them END stay) and she would have clothes from ME for her children. I understand they want to have clothes and everything but then to tell me to hide in the bottom of the wardrobe and the other maid did not look there ... ants everywhere in the room in the bed and in the bed of my enfants.Je not know how we were able to KILL more there was an anthill near our doorway! The air conditioning was not working 100%, but was still a cool except that after 3 days, it blew as the HEAT so I went to the lobby to say ... have told me he would send a repairer in'' not'' long (it was 8:30 am) ... j made at 16:30, arrives in my room and he PAF + warm inside as outside ... so I'll see 2iem lobby one time and told me that this is normal in the CEST RESOR! C'mon this is not true because the room of my in-laws (the 1539) operating at merveile! WOW WHAT SERVICE!! I left to go to the lobby again because they did not move and I hate myself so obstinate have to sleep 4 days at 45 degree humidity .. entk spend the bartenders / barmaids: In the lobby no problem to get serve our each turn (and Yzandra Saily are very nice and smiling) others are downright faces of wood! In Buffet: The Cuban dishes served pigs in hiding in their bag, in bags and they emptied EVERYTHING that was in the buffet and we were picked up with the funds to or rien.Deplus, I did pack 4 times the Cuban BEFORE passing me to be their servir.Même if I thought it was my turn ... it went over their tête.Les the Cuban priorities on Quebecois (no I'm not racist we have even spoken to Leonardo cook the buffet and he said he loved her and even not the atitude of them!). Waiters / waitresses (except Asiel that came to see 5 min!) never came to our table to NEVER give us some things to boire.Il was ALWAYS go see them and say What would be the water or other beer! Quite tiring! He came 1X buffet I wanted to have my chicken and cook and bluntly told not to take what was on the plate (pork) and I hate the pig! So I had to eat pareil.je by looking to see if there was going to cook for other people and yes a bunch of Cubans was emptied and the plate of chicken so what .. . I'm not Cuban I can not get what I want?! entk ..... again! Seriously, we loved our stay TO the beach and the site as such but the board may have RECEIVED SERVICE! It's a shame because it is a nice hotel but the maintenance and service are POOR! This is the FIRST TIME in my life that I whining hotel! I just had to follow my first idea and go back to Palma Real in Varadero which is rated 3 ½ 5 * but is next to the Colonial which I rated a 2!