Melia Cayo Guillermo / Reviews

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24934 f_rioux Written on April 5th 2014 This review has been automatically translated
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Average score (1.7/5):

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Comments from f_rioux on Melia Cayo Guillermo :

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Beautiful seafront, good staff exhausted, the hotel offers a beautiful appearance on arrival

Positive :

Beautiful beach, no waves, Italian and international restaurants correct

Negative :

Lack of chairs in the sand fleas can create allergies. First, you photograph the arrival and departure of cuba and they compare the pictures. Cleanliness and hygiene are totally absent here. During our stay, buffet chilled to put seafood table did not work and employees are left seafood in 3-4 hours. We have informed twice the charge of customer relations and Air Transat Holidays representative and nothing has changed. This may send you to the hospital. At the buffet, there is no piece of meat that is important to you debit (an English client told us that in the past, there were 2 or 3 pieces at each meal). Speaking of meat, the employee grid of small pieces of meat buffet uses the same clip raw chicken and cooked meats. On a cruise ship, his boss would tell him to stop. Buffet is filled largely Cuban food of poor quality. The tops of tables in the restaurant by the pool tables and the lobby bar are never cleaned during hours of operation. We spent hours in these places and no employee used a cloth to wipe the counter or tables if the same customers succeed. The small beach restaurant has no running water and everything is dirty, lobsters spend hours in the sun on the counter. The chairs are all dirty, we saw one evening an employee try to wash these chairs in the dark with dirty water and no flushing hose. As there is little water on the site, the soil around the pools is sticky and does not seem to be washed often, customers spend the day and spill drinks and food. In our room Elegance Club in 1226, the floor under the bed was covered with dirt, the fabric under the mattress was dirty and torn, the ironing board was dirty with mold, the railing of the balcony was concrete without opening and two chairs were at ground level so no view when seated (you did 4 hour flight you sit facing a wall of concrete). We ordered cocktails that we are accustomed to drinking. They were all diluted even Bailey's was like milk, not cream. We go to Cuba since 1977 so we know the place. In the past, it happened that the management of some hotels diverting money, we must ask if this is the case here. We do not understand that wholesalers do not control the services and especially hygiene in hotels. Nowadays, wholesalers are represented in Cuban hotels by turning a blind eye.
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23480 robertpayette14 Written on January 20th 2014 This review has been automatically translated
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Average score (3.9/5):

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Comments from robertpayette14 on Melia Cayo Guillermo :

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Very nice site with lots of charms. Beautiful beach at low tide. Clean and quality food in the buffets.

Positive :

In general the staff is friendly and courteous. Fish buffet is excellent and there are many varieties (prepared and cooked to your liking). Available seafood and good qualities. Good service dining rooms and bars. The beach near the hotel is well cleaned. The rooms are very clean.

Negative :

Italian restaurant menu lacks variety and dinner, pasta 2 members of the group were undercooked and cold (inedible). Lack of hot water (1 day) and room needs paint and minor repairs.
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23159 marieracine00 Written on January 12th 2014 This review has been automatically translated
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Average score (3.7/5):

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Comments from marieracine00 on Melia Cayo Guillermo :

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We loved our stay at this hotel

Positive :

We loved our stay at this hotel
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23120 richard_premont Written on January 11th 2014 This review has been automatically translated
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Average score (4.2/5):

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Comments from richard_premont on Melia Cayo Guillermo :

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No written comment.

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22144 tanguaylise Written on December 8th 2013 This review has been automatically translated
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Average score (3.9/5):

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Comments from tanguaylise on Melia Cayo Guillermo :

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This is our 2nd trip to Cayo Guillermo. We knew the beach was beautiful. Our first trip was to the hotel iberostar next to the Melia. Obviously with half star more our expectations were higher. We were not disappointed. Our room with elegance club located on the 3rd floor was very nice. we had 4 towels every day. (council take a 3rd floor room block number 2). dining remember that you beings Cuba. But there are always hidden treasures. Buffet pork, rice skip value is the best Italian, can people know that the restaurant is open for lunch, it's very intimate, try the pizza and pasta. good atmosphere in the hotel. The beach is beautiful .. another board that we never regret; Bring your own wine, you can buy the Montreal airport duty. The meal is always better with a good bottle of wine.

Positive :

Beautiful beach, good service, including cleaning of the room, even very good Italian restaurant for lunch. clean, nice friendly site.personnel, more and more people speak French.

Negative :

Breakfast not very good. the hotel would need to refresh the paint.
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18368 gausmtl Written on January 6th 2013 This review has been automatically translated
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Average score (4.1/5):

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18129 lbenard Written on November 9th 2012 This review has been automatically translated
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Average score (4/5):

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Comments from lbenard on Melia Cayo Guillermo :

Nice hotel, good food and beautiful beach except jellyfish
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17790 ycorriveau Written on July 5th 2012 This review has been automatically translated
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Average score (4.6/5):

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17506 dlgranger Written on April 8th 2012 This review has been automatically translated
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Average score (3.7/5):

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Comments from dlgranger on Melia Cayo Guillermo :

HOTEL VERY NEGLECTED, HAS NEED OF A GOOD CURE FOR REJUVENATION WE CAN SORT THIS HOTEL 4 ½ STARS???

Positive :

VERY NICE BEACH

Negative :

WE HAD A LOT OF DIFFICULTY WITH WATER IN OUR HOUSE, WE DID NOT COLD WATER WE REPORTED ON SAYS THEY REPAIRED BUT I DOUBT IN CAR DURING A SHOWER HAD TO RETURN TO COLD WATER AT LEAST DOZENS OF TIMES FOR NOT SCALD ALSO HAVE A LOT OF DIFFICULTY LIQUOR AND BEER IN THE FRIDGE
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15202 lematou3916 Written on November 21st 2010 This review has been automatically translated
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Average score (3.7/5):

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Comments from lematou3916 on Melia Cayo Guillermo :

Positive :

Nice hotel, good food, especially staff very very cheerful, clean and quiet

Negative :

the beach ... seaweed was floating every morning .. but Cubans picked them up every day ... hoping it was just seasonal .... only negative
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