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Grand Riviera Princess hotel, Mayan Riviera rated by Lyne travelling in Mexico

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12457 Lyne Written on February 22nd 2010

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Comments from Lyne on Grand Riviera Princess :

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I was deceived the way we were received at the front desk...we were 4 people and they gave us a room of one bed which was unfair. not only that but everythime we requested a bed room they would not give it to us.
they were impolite and made fun of us and even humiliate us in front of other costumers.....my sister running dissapear in our room and when we called back they sais that they wer not responsible....

luckely we had our TMR agaent who took care of us aND THE MINUTE SHE talked to the concierge...we got our room of 2 beds..what is so dissapointing about this is the fact we had to complain and they gave what we requested A ROOM OF TWO BEDS FOR PEOPLE...I WAS ALSO DISSAPOINTED OF THE ATTITUDES OF THA STAFFS VERY HYPOCRITE AND UNGRATEFUL OF THEIR JOBS AND THE TIPS WE LEFT EVERYDAY AND EVERY OCCASION... very impressive aalso of the front desk service...very very very very bad.

Positive :

buffet

Negative :

reception was horrible
room service
running shoes stolen by one the staffs
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