Garantie «La Totale»

FAQ

• Please give me an example of how your " LA TOTALE " guarantee works.

  Let's say you buy an all inclusive holiday package to Varadero on September 1st. Your trip is scheduled to leave on December 1st . The price you paid is 1,300.00 $ per adult. On september 3rd, you notice that the price of you trip has droped to 1175.00 $. You then decide to apply the "LA TOTALE" guarantee. All you have to do is fill out the form on our website. Upon return from your trip, you will receive by mail, a travel credit check in the amount of $ 125.00 per adult. latotale@voyagesarabais.com

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• What is going to happen when I want to use my travel credit check?

  Isn't it just fantastic ? First, you benefit from the LOWEST PRICE, 100 % GARANTEED by www.VARvacations.com and, IN ADDITION, at the time of your purchase you will be able to apply your travel credit check! The travel credit is applicable on the purchase of a vacation package for 7 days or plus. Your new reservation will have to be made by phone or in house. You must mention that you received a credit check from us. latotale@voyagesarabais.com

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• What must I do to obtain the travel credit in case the price drops?

  There is nothing easier. You just have a small form to fill and to submit on our website. Everything is automatic. You will receive an email with your travel credits over the following days. Here is an example of the procedure :

  1. Search our booking system for the same package (same hotel, same departure date, same tour operator, same room type etc ...) that you have already pre-booked.
     
     
     
     
  2. Click to verify access to Step 3 - Verification. Click validator stamp
     
     
     
     
  3. Once the validator stamp displayed, make a screenshot of the details of the package and another captured for the price (using the button 'Print. screen' or 'PrtScr' on your keyboard)
     
     
     
     
  4. Create a new email using your email program (Outlook, Thunderbird, or other) and paste your screenshot in the body of the email.
  5. Send this email to: latotale@voyagesarabais.com indicationf your original booking number as the subject(depending on tour operator ).
  6. Complete the claim form and send it to us.
     
     
     
     
  7. delay in processing your application may be several days.
  8. You will receive your travel voucher under the terms of our guarantee by email following the processing of your application if all the elements necessary for its treatment are inclosed.
  9. Note that this is the only way to proceed. No other request of any other way will be accepted.

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• If the price drops, at what point must I choose between receive the REWARDS CLUBS points and the gift certificate or the travel credit?

  At this point, it is completely up to you! If the price only drops a few dollars, it may be better for you to keep the REWARDS CLUB points and your gift certificate instead of asking for your travel credit. Your other option is to wait a little more until the price drops more and then receive a bigger travel credit… Beware, keep in mind, when making this decision that the price may rise again or the product may no longer be available. latotale@voyagesarabais.com

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• When will I receive my travel credit ?

  You will receive everything between 6 to 8 weeks after you return from your trip. latotale@voyagesarabais.com

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• What is the difference between a gift certificate and a travel credit?

  You know the exact amount of the gift certificate before you make your booking. This certificate is directly connected to the booking itself. As for the travel credit, it is variable and its amount is only known, when applicable, after you have booked your package. Finally, the travel credit is applicable on your next booking.
  
  In summary, when booking online at www.VARvacations.com, you get the best of both worlds! If the price of your puchase does not go down, you got the lowest price available at the time of booking and if the price does go down, IN ADDITION TO YOUR PAID PRICE you get a travel credit that may reach up to $125.00 per adult! latotale@voyagesarabais.com

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• What happens if the $ 500,000.00 budget alocated to this incredible promotion runs out?

  www.varvacations.com offers a TOTALLY FREE guarantee that no other travel agency has ever dared to offer. For this promotion, we had to determine a maximum available amount because, despite everything, some financial factors remain unknown to us, and only time and experience can provide us with the right answers. In the event that the amount of $ 500,000.00 would not be enough, an additional amount could be added or, simply, The "La Totale" Guarantee could no longer be offered. latotale@voyagesarabais.com

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• Are there some exclusions?

  There are no specific exclusions, however, in case of special emergency or (beyond our control) events which may occur within the travel industry (e.g. plane crash, closure of a destination or a tour operator, war or infectious disease, etc..) then THE "La Totale" GUARANTEE Protection would no longer be applicable for and during the period affected by the said events. Not applicable on a discounted package through a tour operator. Not applicable on Boxing Day. Not applicable on TIC TAC promotion. latotale@voyagesarabais.com

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• What are de details about the refund in case of a price drop?

  This procedure applies ONLY to new Internet booking made via our website www.varvacations.com (Reservations made directly on our website via our online booking engine).
  
  The request must be made within 120 hours of initial booking and at least 18 days before actual departure.
  
  The Guarantee is Not applicable when there is a programming error.
  
  Not applicable for a tour operator promotional package or for any tour operator limited promotion.
  
  It can only be applied once per booking and at the time chosen by the customer himself, within all regulations established before. ***Internet booking only***.
  
  The travel credit check will be valid for a period of one year from the original booking date, and applicable only on new bookings.
  
  A maximum of $ 125.00 per adult, or a minimum of $ 5.00 per adult will be granted. The entire promotion has a maximum value of $ 500,000.00.
  
  The request must be made for the EXACT same package with the same tour operator, at the same time of travel, with the same inclusions and the same flight.
  
  Subject to change and / or end without any further notice. All details to this promotion are avalable on our website at www.VARvacations.com.
  
  A complete holiday package includes round-trip flight, all-inclusive hotel room for a minimum of 7 nights, transfers between airport and hotel and back. Also, a tour operator's representative will be available for you at your destination. This promotion may be modified or canceled at any time without further notice. Not applicable to any discounted package available in our Rewards Club or through our "Prestige newsletter".
  
  Only one credit voucher will be issued for the entire booking with the name of each passenger entitled to the travel credit. The voucher must be fully and completely used on one sole new booking. If, for some reason, not all passengers are travelling on the new booking, the travel credit will only apply to those travelling. The travel credit is always issued on behalf of all passengers on the original booking. This promotion can not be combined with any similar promotion from any tour operator. Keep in mind that priority is always given to the Tour operator. With its website, www.VARvacations.com, Var vacations is, at all time, committed to always offer the LOWEST PRICE possible, under the terms and conditions of each and every tour operator. When applying for the "La Totale" Guarantee, the client must follow some simple procedures available on our website at www.VARvacations.com. The newest low price will be available at www.VARvacations.com upon request. The screenshot of the new price must be made within 15 minutes before sending the email. After submitting your application, you will receive an email with all details and procedures to be followed. Any attempt to fraud will automatically cancel the client rights to receive added values and travel credit. latotale@voyagesarabais.com

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• What are the details of the promotion CANCELLATION WITHOUT CHARGE?

  IF YOU CHANGE YOUR MIND AND DECIDE NOT TO TRAVEL NO LATER THAN 7 DAYS BEFORE YOUR DEPARTURE DATE, NO MATTER YOUR REASON, THERE IS NO PROBLEM WITH WWW.VARVACATIONS.COM! YOU WILL RECEIVE A CREDIT FOR THE AMOUNT PAID FOR THE TRIP, APPLICABLE ON A FUTURE TRIP! Applicable to any new Internet booking of a vacation package made with certain tour operators whose list is attached below and ONLY on www.varvacations.com (exclusive promotion) starting September 1, 2009 for packages booked at least 18 days before the day of departure. Applicable only once per reservation at the time chosen by the customer himself. Internet booking only. This guarantee can not be applied on a booking subject to a claim under the "price drop" guarantee (accepted or not by the customer or varvacations.com.) The credit will be valid and applicable to a new bookings, a new departure date, with the same tour operator as the original reservation and only with varvacations.com for one year from the date of original booking, subject to the maximum amount paid by the customer. Travel must be made in full during the year following the date of the original booking. The request must be made within 7 days from the date of departure. Subject to change and / or termination without notice. All the details on our website www.varvacations.com. This promotion may be modified or revoked at any time without notice. Once cancellation is made without fees, the new reservation can not be made within 15 days following the date of cancellation of the original booking, or for a departure within 15 days and / or before the date of original booking . A vacation package includes the return trip flight, all inclusive hotel for a minimum of 7 nights, transfers between airport / hotel / airport and the tour operator's representative onsite at the destination. The credit is non-transferable and non refundable and must be applied within one year from the date of original booking. If the new reservation is made at a lower rate than the amount of travel credit, no cash refunds will be possible. If the new booking is made at a higher rate than the amount of credit, only the difference will be payable. The credit is cancelled if not used within one year following the date of the original booking. Available only to residents of the province of Quebec. One travel voucher will be issued for the entire booking with the names of every adult who is entitled to travel credit. The voucher must be used only once on a single new booking at the phone or in person. In the case everyone is not present on the new reservation, the credit will be applicable only to those present. The credit is always issued on behalf of passengers of the original booking. Can not be combined with a similar promotion with a tour operator, the latter always having priority. THE CANCELLATION WITHOUT CHARGE UP TO 7 DAYS PROMOTION IS AVAILABLE STARTING September 1, 2009 WITH THE FOLLOWING TOURS OPERATORS: Signature, Sunwing and CaribeSol latotale@voyagesarabais.com

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