FAQ / Support
Caribe Sol Hurricane Policy
Hurricane's policy of Vacances Air Transat and Nolitours Vacances
Transat/Nolitours's hurricane policy
Sunwing's Hurricane garantee
If Sunwing Vacations consider the situation too risky and decide to cancel you flight, you will be refunded or redirected to another destination.
Club Med's hurricane protection program
Westjet's hurricane protection program
Air Canada Vacations hurricane protection program
With our new StormGuard option you can reschedule your Caribbean or Mexico vacation (excluding west coast Mexico and Mexico City) before a storm becomes a hurricane - making it easier for you to book with confidence and get the vacation you deserve.
If the US National Hurricane Center declares a tropical storm warning for your vacation destination within three days (72 hours) of your scheduled departure, contact us and you can rebook your vacation for any time beforeApril 30, 2014.
StormGuard is valid for travel from June 1 and completed by Nov. 30, 2013.
Our Contact Informations
699, Boul Thibeau
Trois-Rivières, Québec, Canada
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
In agency : appointmentsMonday, Tuesday, Wednesday
8:30am to 5pm
8:30am to 8pm
9am to 5pm
By phone – 1-866-771-8937Monday, Tuesday, Wednesday, Thursday, Friday
9am to 5pm
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.