Our offices are open on Sundays (phone and web service only), from 11am to 16pm. Call us at 1-866-771-8937!

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Hurricanes

Caribe Sol Hurricane Policy

www.caribesol.ca

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Hurricane protection is applicable for departures from June 1st to November 1st.

If a category 1 or higher hurricane warning is issued by local authorities, and affects passengers vacations, one week before the departure date, you can choose one of the following options:

  • Changing the start date

    Customers can change their departure date for the same destination.
    The trip must be made before December 15.
    Customers must pay the difference in price (whichever is higher), no refund will be granted if the price is lower.

  • Change Destination

    Customers can change to another destination offered by Caribe Sol.
    The departure must be made within four weeks of initial booking.
    Customers must pay the difference in price (whichever is higher), no refund will be granted if the price is lower.

  • Customers can maintain their original travel reservation

    No compensation or refund will be granted in this case.

    If flights are not operating within 24 hours after the initial start time or are canceled, a full refund will be granted.

  • Onsite

    If a hurricane warning is issued during the vacation by the local authorities and if passengers are not safe anymore, they will be transported to a safe destination.

    Changes to a reservation must be made 24 hours before the departure date.

Hurricane's policy of Vacances Air Transat and Nolitours Vacances

1-877-TRANSAT

1-866-556-3948

Transat/Nolitours's hurricane policy

Download PDF document

Sunquest's hurricane policy

Download PDF document

Sunwing's Hurricane garantee

If Sunwing Vacations consider the situation too risky and decide to cancel you flight, you will be refunded or redirected to another destination.

Club Med's hurricane protection program

webpage

Westjet's hurricane protection program

webpage

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Our Contact Informations

699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2

Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

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Thursday, Friday
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Saturday
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Sunday Closed

By phone – 1-866-771-8937

Monday, Tuesday, Wednesday, Thursday, Friday
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Saturday
9AM-5PM
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.

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