FAQ / Support
Travel tips
| EUROPE | Valid upon entry | Valid during the intended stay | Valid for 3 months after the end of the stay | Valid for 6 months after the end of the stay | Valid for 3 months from the date of arrival | Valid for 6 months from the date of arrival |
|---|---|---|---|---|---|---|
| Belgium | X | |||||
| France | X | |||||
| Germany | X | |||||
| Greece | X | |||||
| Ireland | X | |||||
| Italy | X | |||||
| Portugal | X | |||||
| Spain | X | |||||
| Switzerland | X | |||||
| Netherlands | X | |||||
| Turkey | X | |||||
| UK | X |
| SOUTH | Valid upon entry | Valid during the intended stay | Valid for 3 months after the end of the stay | Valid for 6 months after the end of the stay | Valid for 3 months from the date of arrival | Valid for 6 months from the date of arrival |
|---|---|---|---|---|---|---|
| Antigua | X | |||||
| Barbados | X | |||||
| Colombia | X | |||||
| Costa rica | X | |||||
| Cuba | X | |||||
| Dominican Réplubique | X | |||||
| El Salvador | X | |||||
| Grenade | X | |||||
| Haiti | X | |||||
| Honduras | X | |||||
| Jamaica | X | |||||
| Mexico | X | |||||
| Nicaragua | X | |||||
| Panama | X | |||||
| St. Lucia | X | |||||
| st-martin/st. maarten | X | |||||
| United States | X | |||||
| Venezuela | X |
- The provided informations were taken on the Government of Canada website voyage.gc.ca
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Print
Clothing
- Jacket / waterproof jackets
- Trousers, shorts, bermuda
- Skirts, dresses
- shirts / blouses, t-shirts
- Underwear, socks
- Beachwear, swimwear
- Sportswear
- Pyjamas, bathrobe
Shoes
- Walking shoes
- Dress shoes
- Beach shoes
- Athletic shoes
Accessories - Miscellaneous
- Hats, caps
- Sunglasses, eyeglasses, contact lenses
- Handbag, beach bag
- Universal plug adapter
- Camera (with cord)
- Wipes
- Alarm clock.
Documents in hand bag
- ID cards, social insurance card, driving license, vehicle insurance
- Passports, visas, permission to leave the country
- Airline tickets, hotel booking
- Leasing Documents for apartment or villa
- Health Record
- Money, checkbook, credit card
- Currencies
- Guide, road maps
- GPS.
Beauty / toilet
- Day cream, night cream, makeup remover
- Makeup
- Soap, shower gel, shampoo
- Sunscreen, After Sun Lotion
- Cotton, cotton swabs, facial tissues
- Manicure nippers, scissors, nail file, tweezers
- Toothbrushes, toothpaste, dental floss
- Razor, shaving foam, after-shave
- Perfume / cologne, deodorant
- Lens and sunglasses care products
- Denture care products
- Hairdryer
- Brush, comb, gel / hair spray
Pharmacy
- Mosquito repellent cream
- Sunburn lotion
- Aspirin, antiseptic, bandages
- Contraceptives, condoms
- Vitamins, anti-diarrheal tablets for digestion, antihistamines
- Medication
Children - Baby
- Cream and baby oil
- Diapers, Wipes
- Soap, shampoo, toothpaste, toothbrush
- Hairbrush, bibs, bath towels
- Folding Stroller
- Baby food. Bottles, nipples
- Milk
- baby drugs
- Toys, plush, blanket
- Sun Hat
- Changing bag, facial tissue
TO DO BEFORE YOU GO
- Take out the trash
- Shot off water to dishwasher and washing machine
- Shot off gas
- Water the plants
- Disconnect electrical outlets and turn off all electrical appliances (except freezer!)
- Inform neighbors of your trip. Give them a key so they can water your plants, open the blinds and pick up the mail
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Caribe Sol Hurricane Policy
www.caribesol.ca
Hurricane protection is applicable for departures from June 1st to November 1st. p>
If a category 1 or higher hurricane warning is issued by local authorities, and affects passengers vacations, one week before the departure date, you can choose one of the following options: p>
- Changing the start date
Customers can change their departure date for the same destination.
The trip must be made before December 15.
Customers must pay the difference in price (whichever is higher), no refund will be granted if the price is lower. p> li> - Change Destination
Customers can change to another destination offered by Caribe Sol.
The departure must be made within four weeks of initial booking.
Customers must pay the difference in price (whichever is higher), no refund will be granted if the price is lower. p> li> - Customers can maintain their original travel reservation
No compensation or refund will be granted in this case. p> li>
If flights are not operating within 24 hours after the initial start time or are canceled, a full refund will be granted. p>
-
Onsite
If a hurricane warning is issued during the vacation by the local authorities and if passengers are not safe anymore, they will be transported to a safe destination. p>
Changes to a reservation must be made 24 hours before the departure date. p>
Hurricane's policy of Vacances Air Transat and Nolitours Vacances
1-877-TRANSAT
1-866-556-3948
Transat/Nolitours's hurricane policy
Sunquest's hurricane policy
Sunwing's Hurricane garantee
If Sunwing Vacations consider the situation too risky and decide to cancel you flight, you will be refunded or redirected to another destination.
Club Med's hurricane protection program
Westjet's hurricane protection program
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Can I order a special meal on the plane?
Most air carriers are open to accommodating people making their request in advance but cannot be guaranteed. Most of them can serve you a vegetarian meal or can offer a special menu for people suffering from food allergies. Register your request in the "Special Requests" box when booking online. Or contact your travel agent with your request.
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- Prepare the following information :
- Your file, registration or invoice number
- Your departure date, your return date
- Your departure flight number, your return flight number
- Name of departure airport and name of destination airport
- Name(s) of passenger(s)
- Have your credit card handy
For a baby who is less than 2 years old
Confirm with the Tour Operator before each departure. Generally, if adults buy a baby seat and pay for it, then they have to sit the baby in a car seat.p>
Seat selection at Sunwing Vacations and Signature
You can make your seat selection by calling Sunwing at 1-888-822-2623 or directly online by clicking here.
Seat selection (Economic Class) : From $15 / segment / person
4 hours before departure, client can pre-register by clicking here
Seat selection at Sunquest
Seat selection at Thomas Cook
Seat selection at Westjet
You have to speak to a travel agent at VARVacations at 1-866-771-8937.
Seat selection at Canjet
Seat selection available on the company's website by clicking here.
Seat selection (Economic Class) : From $15 / segment / person
Available option : Canjet Select : From $44.50 per person (one way in regular seat)
Seat selection at Caribe Sol
Seat selection at Canjet
Seat selection available on the company's website by clicking here. In case of a problem, please call 1-866-447-7000. Seat selection (Economic Class) : From $15 / segment / person Available option : Canjet Select from $44.50 per person (one way in regular seat)Selection seat at Cubana
Seat selection is not available at Air Cubana with the Caribe Sol packages
Seat selection at Tours Mont-Royal
Seat selection at Canjet
Seat selection available on the website's company by clicking here or by calling 1-866-447-7000.
Seat selection (Economic Class) : From $15 / segment / person
Available option : Canjet Select : From $44.50 per person (one way in regular seat)
Seat selection at Air Transat
514-636-3630 or 1-877-872-6728 or by clicking here.
Client can also pre-register 24 hours before departure by clicking here.
Economic Class from $15 standard seat (rate per segment and per person)
*Available options : Option Plus from $44.50 (standard seat one way rate) and Club from $80.00 / segment / person
Seat selection at Cubana
You need to call Cubana at 514-871-1222 or at 1-888-667-1222. Seat selection is available only 3 days before departure.
Fees are $20 outward and return.
Available option : Tropical Class.
Seat selection at Transat Holidays and Nolitours Vacations
Seat selection at Air Transat
514-636-3630 or 1-877-872-6728 or by clicking here
Client can also pre-register 24 hours before departure by clicking here.
Economic class from $15 standard seat (rate per segment and per person)
*Available options : Option Plus from $44.50 (standard seat one way rate) and Club from $80.00 / segment / person
Seat selection at Canjet
Seat selection available on the company's website by clicking here or by calling at 1-866-447-7000.
Selection seat (Economic Class) : From $15 / segment / person
Available option : Canjet Select : From $44.50$ per person (one way in regular seat) p>
Seat selection at Air Canada Vacations
For flight reservations booked directly through Air Canada and made online only, you can contact Air Canada at 1-866-529-2079 or contact a travel agent from VARvacations at 1-866-771-8937. Seat selection will be available up to 3 days before departure.
Economic Class : $15 / segment / person
Note: Emergency exits are only available at the airport (day of departure).
Business Class from $299 per passenger (outward and return)
24 hours before departure, client can pre-register by clicking here with the Air Canada alphanumeric reference number written on the tickets.
Selection seat at Westjet Vacations
You can make your seat selection by calling Westjet Vacations at 1-877-737-7001.
Seat selection is free 24 hours before departure by clicking here.
From $15 + taxes / segment / person (Regular seat)**
**Supplement applicable when there is a connexion to the itinerary.
24 hours before departure, client can pre-register by clicking here with the Westjet reference number written on the tickets.
Seat selection at American Airlines
Your seat will be assigned automatically.
To change your seat : Contact your travel agent to receive your American Airline reference number and then click here.
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For the following countries, these are the current standards. Please note that the visa is required not only at final destination, but also in countries where you will stop (eg for a flight to the Caribbean with a stopover in Miami, your passport must be valid in the U.S.)
If you need information on a country not listed here, please contact assistance@voyagesarabais.com.
Required Documents
- Cuba :
- Passport valid for at least 1 month after return date/ tourist card/ health care proof.
- Dominican republic :
- Passport requiered from April 30th 2012.
- Mexico :
- Passport
- Jamaica :
- Passport.
- El Salvador :
- Passport valid for at least 6 months after return date
- Honduras :
- Canadian passport valid for at least 6 months after return date.
- Nicaragua :
- Canadian passport valid for at least 6 months after return date.
- Costa Rica :
- Passport valid for at least 6 months after return date.
- Venezuela :
- Canadian passport valid for at least 6 months after return date
- Panama :
- Canadian passport valid for at least 3 months after return date.500$ US in cash or credit card at arrival + a return ticket when entering the country. Passport required.
Exit Taxes
- Exit Tax for the French West Indies :
-
With Tours Mont Royal (TMR): None
With Vacances Air Canada (VAC): None - Exit Tax for Columbia :
-
With Nolitours (NOL): Included in the package
With Tours Mont Royal (TMR): 29 US$ - Exit Tax for Costa Rica :
-
With Vacances Signature (SGN): 26 US$
With Sunwing (SWG): 26 US$
With Nolitours (NOL): Included in the package
With Tours Mont Royal (TMR): 26 US$
With Vacances Air Canada (VAC): 26 US$
With Sunquest (SQV): Included in the package - Exit Tax for Cuba :
-
With Caribe Sol (CAR): 25 c.u.c.
With Nolitours (NOL): 25 c.u.c.
With Sunwing (SWG): 25 c.u.c.
With Tours Mont Royal (TMR): 25 c.u.c.
With Vacances Air Canada (VAC): 25 c.u.c.
With Vacances Transat (VAT): 25 c.u.c.
With Vacances Signature (SGN): 25 c.u.c.
With Vacances Westjet (WJV): 25 c.u.c. - Exit Tax for Honduras :
-
With Sunwing (SWG): 38 US$
With Nolitour 38 US$
With Tours Mont Royal (TMR): 38 US$ - Exit Tax for Jamaica :
-
With Nolitours (NOL): None
With Sunwing (SWG): None
With Tours Mont Royal (TMR): None
With Vacances Air Canada (VAC): Included in the package
With Sunquest (SQV): None
With Vacances Transat (VAT): None
With Vacances Signature (SGN): None
With Vacances Westjet (WJV): None - Exit Tax for Mexico :
-
With Nolitours (NOL): None
With Sunwing (SWG): None
With Tours Mont Royal (TMR): None
With Vacances Air Canada (VAC): None
With Sunquest (SQV): None
With Vacances Transat (VAT): None
With Vacances Signature (SGN): None
With Vacances Westjet (WJV): None - Exit Tax for Venezuela (Margarita) :
-
With Nolitours (NOL): Included in the package
With Sunwing (SWG): Included in the package
With Tours Mont Royal (TMR): Included in the package - Exit Tax for Panama :
-
With Nolitours (NOL): Included in the package
With Sunwing (SWG): 40 US$
With Tour Mont Royal (TMR): Included in the package
With Vacances Signature (SGN): 40 US$ - Exit Tax for the Dominican Republic :
-
With Nolitours (NOL): Included in the package
With Sunwing (SWG): US $30
With Tours Mont Royal (TMR): Included in the package
With Vacances Air Canada (VAC): Included in the package
With Sunquest (SQV): Included in the package
With Vacances Transat (VAT): Included in the package
With Vacances Signature (SGN): US $30
With Vacances Westjet (WJV): US $30 (Included in the package) - Exit Tax for le San Salvadore :
-
With Nolitours (NOL): Included in the package
- Exit Tax for Belize :
- With Sunwing (SWG): 82 US$
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Where can I find information about tourist cards?
- With TMR dt>
- Always on board the aircraft
- Sunwing: dt>
- On board the aircraft, except for children who must pay $ 16 in cash at destination dd>
- Caribe Sol: dt>
- Transat and C6 on the plane, for Cubana at the Caribe Sol desk. dd>
- Transat / Nolitours: dt>
- Aboard the aircraft. dd>
- VAC: dt>
- Aboard the aircraft. dd>
dl>
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Trudeau Montreal Airport
http://www.aeroportdequebec.com
418-640-3300
http://www.admtl.com
1-800-465-1213
http://www.aeroportbagotville.com
418-677-2651
http://www.ottawa-airport.ca
613-248-2141
http://www.torontoairport.com
1-866-207-1690
http://www.gmia.ca/
(506) 856-5444
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Cubana air Line 1-514-871-1222 or 1-888-667-1222
First Air 1-800-267-1247
For administration 1-613-254-6200
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You will find the information necessary for some carriers below. For more information, please contact voyagesarabais@voyagesarabais.com.
- Air Transat
- 1-877-transat
20kg for checked luggage and 10kg for hand luggage in economy class. 40kg and 15kg in club class. CAN $ 15 per kilo excess up to a maximum of 32kg. Folding Stroller + car seat at no charge but you must notify the travel agent.
For more details, click here. - Thomas Cook
- 1-800-889-5853
5kg hand luggage. 15kg to 30kg for checked baggage depending on the specification listed on the ticket. - Sunwing
- 1-800-761-1711
20 kg for checked luggage and 5kg for hand luggage. Elite Plus Service authorizes up to 30kg. - WestJet
- 1 877 737-7001 www.westjet.com
Carry-ons : 2 10kg items ( guests travelling to Montego Bay are permitted only one carry-on item.)
Checked Baggage : 2 23 kg luggage.
Additional luggage
- Second bag : 20$ - 23 kg maximum. Third and fourth bags : 75$/bag Overweight : 50$ per bag (maximum of 45kg) Oversize : 50$ per item (158 cm to 200 cm) Montego Bay : Guests are not permitted to bring a third or fourth bag, nor is oversized or overweight luggage allowed.
Sporting equipment- Please refer to westjet page
5kg cabin luggage 23kg for checked baggage 30kg in tropical class
10kg cabin luggage. Two 20kg luggage total per person
cabin luggage: 20kg + 10kg
1 regular bag. Max. weight per bag: 23kg (50lb. 2nd baggage fee – Mexico, Caribbean & Costa Rica Air Canada has revised its checked baggage policy as per the following:
Bookings made the or prior to : September 7th 2011
For a trip after : October, 11th 2011
| Class | Destination | 1st lugguage | 2nd lugguage |
|---|---|---|---|
| Economy | To and from USA (including Hawaii, excl. Puerto Rico) |
$25 CAD/US Each segment (was free) |
$35 CAD/US Each segment (no change) |
| Economy | To and from international (excl. Japan, Brasil& Venezuela) |
Free No change |
$70 CAD/US per segment (was free) |
| Business Class | (excl. Prestige, Elite, Super Elite & Star Alliance Gold)All Destinations | 2 free lugguages (was 3) |
|
Hand Lugguage
10kg
Note: The Caribbean: no change (including Puerto Rico) : 1 free lugguage 23kg
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Letter of consent - Parental Consent Letter
The Government of Canada has prepared a model consent letter for children traveling with
- one of the parents, who has custody
- one of the parents, who does not have custody or the legal guardians
- children traveling without their parents or legal guardians
The letter is available on the government website a> and PDF:
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How to find a Commissioner for Oaths?
There is a search engine offered by Justice Québec to find a Commissioner for Oaths in your region. Click here.
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Which gouvernment websites should I visit before I leave?
- Passport Canada
- Public Health Agency of Canada
- Citizenship and Immigration Canada
- Foreign Affairs and International Trade Canada
- Directeur de l'état civil Québec
- World Health Organization
- Bonjour Québec - Official tourist site of the Government of Québec
- National Hurricane Center
- National Hurricane Center - Latest Satellite Imagery
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- Travel Insurance
- is the most important item to place in your journey. In fact you should always set a time to ensure that your insurance offers you the complete coverage you need. Medical costs are the main source of concern. Make sure you have unlimited medical coverage. The second concern is the protection cancellation before departure. The reservations for our trip are often made months in advance. Many factors can influence our lives and it is a shame to lose all the investment of our dream trip; for a few dollars a day you'll rest easy. "
- Carry-on
- Your survival tool is your hand luggage. Put in your hand luggage what you consider essential in case of possible delays in luggage delivery, or if you arrive early at the hotel and your room is not available until later. If such a case, it is possible to leave your luggage at the hotel in a place determined by them. For example, pack a swimsuit and sandals, to be able to get the most from your vacation early! Put sunscreen (max 100 ml), and prescribed medication . Keep a photocopy of your passport and your travel insurance contract in your carry on . Once at the hotel, store them in your safe.
- Make your suitcase
- Divide your clothes equally between the two suitcases. Plan your clothing for the duration of the trip.We have a tendency to pack too many things in our suitcases, which we will perhaps never use during our stay. Talk to your partner for advise. Given the limited weight allowed on the plane, you must restrain yourself. Choose light clothes that coordinate together and which don't need ironing. Also choose sandals or shoes that can match easily with most of your clothing. Bring shampoo, toothpaste, gel, cream in travel sizes. You will save weight and space in your suitcase. Roll clothes to avoid wrinkles.
- Exercise in the plane!
- To avoid numbness or swelling in the plane, do a little exercise. As such, swing your feet in order to raise and lower the knees, spin your ankles, heel up several times as if to be on your toes. Wear loose clothing so as not to impede circulation. Wear compression stockings (prescription) if you suffer from phlebitis or varicose veins. And most importantly, drink plenty of water.
- Control your fear of flying
- The aircraft remains by far one of the safest transport. If you are among those who feel more comfortable with your feet on the ground then in the air, try these tips:
Some medications can be prescribed to relax or make you drowsy, be careful to consume them in moderation and do not take them with alcohol.
Once installed, you should try to relax.
From then until the end of the takeoff, discuss with your neighbour; reading and listening to music, are useful tools for "thinking about something else." Flight attendants are trained to help you, talk to them.
.. Avoid stimulants such as coffee and alcohol, which increase aggression and fear. - Representative on the destination site
- During a all-inclusive formula vacation, most wholesalers offer the services of a destination agent. It will welcome you upon your arrival at the airport and drive you to your hotel. To familiarize yourself with your resort and available excursions, please attend the information session given by your representative. In this session, you may be told when and how to reach him, making your stay easier in case you need him. He could give you valuable tips to help you enjoy your vacation. Use the forum to ask other travelers what they did to and what they recommend you should do.
- Price
- Customs and habits in other destinations are often different from us, To avoid surprises, get ready for any eventuality. It is better to ask the price before boarding a taxi. If you want to change your room for a sea view room, for example, ask to visit before accepting the change. In public transportation, check with other passengers to know the exact prices, because sometimes one can try to make you pay a "price for tourists."
- Buffet and food
- Buffet formula has its advantages and inconvenients. If we want to sample everything on the first day, the buffet will quickly become tiresome and we shall feel that it lacks in variety. It is better to make an informed choice and to reserve the pleasure for the taste buds for other days ...
Your meals will be more varied. Also avoid eating large quantities of fruits and vegetables the early days. Allow at least 48 hours for your digestive system to get used to this new fresh food that you're not normally consuming this time of year at home. All this in order to avoid your system's normal reaction which could be confused with Turista! - Calling Card
- Each destination has its phone calling system; find out what is more economical. Sometimes the internet is cheaper but so slow that the calling card would ultimately have been more advantageous. Use the forum to ask other travellers what they think.
- Dirty Laundry
- Bring a plastic bag to separate dirty clothes from clean ones. You can also bring a travel size laundry soap and wash a few pieces in the sink. There are also pencils to fix stains! An elastic clothesline available in the travel accessories aisle can be very useful for drying your clothes before packing them in your suitcase.
- Sand flea
- Avoid bringing, and especially laying down your beach towels on your bed. you will thus avoid contaminating your entire room with fleas that would like nothing better than to suck on your blood at night.
- Close your bags
- Before closing the bags when coming back, empty them thoroughly and shake them outside of your room in order to avoid bringing any insects that you might have encounters during your trip. This precaution is worth its weight in gold!
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Contact us
Our Contact Informations
699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
Business Hours
In agency : appointments
Monday, Tuesday, Wednesday9AM-5PM
Thursday, Friday
9AM-8PM
Saturday
10AM-5PM
Sunday Closed
By phone – 1-866-771-8937
Monday, Tuesday, Wednesday, Thursday, Friday8:30AM-8PM
Saturday
9AM-5PM
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.
Press Releases
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Published on March 14th 2013 -
Published on March 14th 2013 -
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Trademark VoyagesARabais.com
Published on October 31st 2011 -
Communiqué de presse - VAR - Campagne 2011
Published on October 27th 2011
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