FAQ / Support
E-Tickets http://www.voyagesarabais.com allows you to retrieve your e-tickets before your departure. This is one place where you find all your travel documents, provided by various participating tour operators. Some of them are not providing this service; you will then need to visit their respective desks at the airport. In the E-Tickets section you will find your tickets, all vouchers for the hotel and all other relevant documents. These documents are available as PDF documents or documents that can be printed directly from the browser.
Generally, tickets are issued by various tour operators within a 72 hours delay and up to 10 days before your departure. However, for some tour operators, the process can be quicker. Please check the arrival of electronic tickets a few times after you've made your purchase. In fact, we have no control over that part of the process, electronic tickets being available in ticket office only once the Tour Operators has issued them. Keep in mind that in general, tickets are available within one week after your reservation unless your departure is imminent.
We can not send e-tickets automatically because all tour operators do not transfer the tickets the same way. Our ticket office include tickets from all tour operators emitting them and put them at your disposal in a user-friendly, simple and accessible manner at all times, from anywhere. This is why we do not send tickets directly for all types of bookings. However, depending on the nature of your reservation (product and / or method of booking), it is possible that you receive your tickets directly by email.
Our Contact Informations
699, Boul Thibeau
Trois-Rivières, Québec, Canada
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
In agency : appointmentsMonday, Tuesday, Wednesday
By phone – 1-866-771-8937Monday, Tuesday, Wednesday, Thursday, Friday
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.