FAQ / Support
There is nothing easier. You just have a small form to fill and to submit on our website. Everything is automatic. You will receive an email with your travel credits over the following days. Here is an example of the procedure :
- Search our booking system for the same package (same hotel, same departure date, same tour operator, same room type etc ...) that you have already pre-booked.
- Click to verify access to Step 3 - Verification. Click validator stamp
- Once the validator stamp displayed, make a screenshot of the details of the package and another captured for the price (using the button 'Print. screen' or 'PrtScr' on your keyboard)
- Create a new email using your email program (Outlook, Thunderbird, or other) and paste your screenshot in the body of the email.
- Send this email to: firstname.lastname@example.org indicationf your original booking number as the subject(depending on tour operator ).
- Complete the claim form and send it to us.
- delay in processing your application may be several days.
- You will receive your travel voucher under the terms of our guarantee by email following the processing of your application if all the elements necessary for its treatment are inclosed.
- Note that this is the only way to proceed. No other request of any other way will be accepted.
Our Contact Informations
699, Boul Thibeau
Trois-Rivières, Québec, Canada
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
In agency : appointmentsMonday, Tuesday, Wednesday
8:30am to 5pm
8:30am to 8pm
9am to 5pm
By phone – 1-866-771-8937Monday, Tuesday, Wednesday, Thursday, Friday
9am to 5pm
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.