FAQ / Support

Our warranty "La Totale"

What must I do to obtain the travel credit in case the price drops?

There is nothing easier. You just have a small form to fill and to submit on our website. Everything is automatic. You will receive an email with your travel credits over the following days. Here is an example of the procedure :

  1. Search our booking system for the same package (same hotel, same departure date, same tour operator, same room type etc ...) that you have already pre-booked.

  2. Click to verify access to Step 3 - Verification. Click validator stamp

  3. Once the validator stamp displayed, make a screenshot of the details of the package and another captured for the price (using the button 'Print. screen' or 'PrtScr' on your keyboard)

  4. Create a new email using your email program (Outlook, Thunderbird, or other) and paste your screenshot in the body of the email.
  5. Send this email to: latotale@voyagesarabais.com indicationf your original booking number as the subject(depending on tour operator ).
  6. Complete the claim form and send it to us.

  7. delay in processing your application may be several days.
  8. You will receive your travel voucher under the terms of our guarantee by email following the processing of your application if all the elements necessary for its treatment are inclosed.
  9. Note that this is the only way to proceed. No other request of any other way will be accepted.

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Si vous avez besoin d'une assistance d'urgence, veuillez utiliser l'onglet « chat » situé tout à droite de votre écran ou nous téléphoner au 1-844-PAS-CHER.

Messages received through this form will be answered within 24 to 72 hours.

Our Contact Informations

699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2

Phone number : 1-844-PAS-CHER (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Monday, Tuesday, Wednesday
8:30am to 5pm
Thursday, Friday
8:30am to 9pm
9am to 5pm
Sunday 10am to 4pm

By phone – 1-844-PAS-CHER

Monday, Tuesday, Wednesday
Thursday, Friday
8h30 à 21h00
9am to 5pm
Sunday 10am to 4pm

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