FAQ / Support

Our warranty "La Totale"

Are there some exclusions?

There are no specific exclusions, however, in case of special emergency or (beyond our control) events which may occur within the travel industry (e.g. plane crash, closure of a destination or a tour operator, war or infectious disease, etc..) then THE "La Totale" GUARANTEE Protection would no longer be applicable for and during the period affected by the said events. Not applicable on a discounted package through a tour operator. Not applicable on Boxing Day. Not applicable on TIC TAC promotion. latotale@voyagesarabais.com

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If you need emergency assistance, please use the "chat" button on the right of your screen or call us at 1-866-771-8937.

Messages received through this form will be answered within 24 to 72 hours.






Our Contact Informations

5307, Boulevard des Forges
Trois-Rivières, Québec, Canada
G8Y 5L5

Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Monday, Tuesday, Wednesday
9AM-5PM
Thursday, Friday
9AM-8PM
Saturday
10AM-5PM
Sunday Closed

By phone – 1-866-771-8937

Monday, Tuesday, Wednesday, Thursday, Friday
8:30AM-8PM
Saturday
9AM-5PM
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.

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