FAQ / Support

Our warranty "La Totale"

+ Please give me an example of how your " LA TOTALE " guarantee works.

+ What is going to happen when I want to use my travel credit check?

+ What must I do to obtain the travel credit in case the price drops?

+ If the price drops, at what point must I choose between receive the REWARDS CLUBS points and the gift certificate or the travel credit?

+ When will I receive my travel credit ?

+ What is the difference between a gift certificate and a travel credit?

+ What happens if the $ 500,000.00 budget alocated to this incredible promotion runs out?

+ Are there some exclusions?

+ What are de details about the refund in case of a price drop?

+ What are the details of the promotion CANCELLATION WITHOUT CHARGE?

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Contact us

Si vous avez besoin d'une assistance d'urgence, veuillez utiliser l'onglet « chat » situé tout à droite de votre écran ou nous téléphoner au 1-844-PAS-CHER.

Messages received through this form will be answered within 24 to 72 hours.






Our Contact Informations

699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2

Phone number : 1-844-PAS-CHER (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Monday, Tuesday, Wednesday
8:30am to 5pm
Thursday, Friday
8:30am to 9pm
Saturday
9am to 5pm
Sunday 10am to 4pm

By phone – 1-844-PAS-CHER

Monday, Tuesday, Wednesday
8:30AM-8PM
Thursday, Friday
8h30 à 21h00
Saturday
9am to 5pm
Sunday 10am to 4pm

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