FAQ / Support
It is important to note that most cruise line companies have restriction when it comes to pregnant passengers; a woman can be allowed on board if she is in her 24th week of pregnancy or less at the time of the cruise's end date. A medical note will be required at the time of boarding to confirm the number of pregnancy weeks.
Contact a health clinic specialized in travel before departure to have recommendations on vaccines and preventive medication before traveling. Inform your doctor of the cruise itinerary (available through the cruise line company), because some ports of call require an international vaccination certificate against yellow fever in order to be allowed to land.
If no vaccine is required to travel in the Caribbeans, it is nonetheless prudent to have a tetanus booster shot before leaving.
On board, drink bottled water only, keep yourself hydrated at all times and wash fruit that you eat during excursions. Watch your alcohol consumption; excessive consumption on board can lead to serious accidents. You can of course bring your own first-aid kit, especially when you go on excursions. This being said, you will be in good hands on board. Remember that these days, cruise ships are equipped with medical facilities and it is always possible to consult a doctor on board.
Know that noroviruses can spread quickly on a cruise ship. For preventive measures it is possible that we may refuse your access on board if you have had serious diarrhea before departure. We may ask you to stay in your cabin for 48 hours if symptoms occur throughout the course of the cruise.
Our Contact Informations
699, Boul Thibeau
Trois-Rivières, Québec, Canada
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
In agency : appointmentsMonday, Tuesday, Wednesday
8:30am to 5pm
8:30am to 8pm
9am to 5pm
By phone – 1-866-771-8937Monday, Tuesday, Wednesday, Thursday, Friday
9am to 5pm
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.