FAQ / Support

Cruises

Procedures when boarding the cruise ship

Trolleys are provided in order for you to deposit your luggage. Each piece of luggage needs to be identified with the labels specifically made for this purpose and that were provided to you along with your electronic tickets. Your name and your cabin number are identified on these labels. Note that your luggage will be directly delivered to you by the cruise staff later on in the afternoon. After dropping off your luggage at the designated area, you then take the escalator to go to the registration floor. At that location you will find everything you need to wait comfortably for your boarding: washrooms, beverages, snacks (at your expense). When it is time, to enter into the boarding area you will need to show proof of your pre-registration, your electronic tickets and your passport. Having pre-registered and having your electronic ticket IN HAND will give you priority access to boarding. You will then be given an identification card and a card with a number on it. When your number is called, you must present yourself with your identification card, your electronic tickets, your passport, your credit card (or cash deposit) and the card we just gave you. Finally, it is recommended to keep all of these documents with you and close at hand until you board.