FAQ / Support

Cruises

+ Luggage for cruises

+ What to put in a suitcase?

+ Documents to keep during the trip

+ Cabin types

+ Difference between single occupancy and double occupancy

+ Difference between a guaranteed cabin and an assigned cabin

+ Upgrade procedure

+ Choosing dinner time

+ Smoking and non-smoking environment on the ship

+ Instructions to bring alcohol on the ship

+ What is included on board?

+ Plan for expenses

+ Suggested amount for tips

+ Soft drinks on board

+ Harbour taxes for cruises

+ Travel insurance for cruises

+ Tasks to complete before cruise departure

+ Procedures when boarding the cruise ship

+ Sea Pass card or Sail & Sign (depending on the cruise line company)

+ Cash deposit

+ Procedures upon arrival to port

+ Your cruise reservation

+ Special needs on cruises

+ Sea sickness on board

+ Hurricane at sea

+ Entertainment while at sea

+ Children on cruises

+ Log book and other documents on cruises

+ Staff on board

+ Land excursions

+ Glossary of terms relating to cruises

+ Health

+ General advice

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Contact us

If you need emergency assistance, please use the "chat" button on the right of your screen or call us at 1-866-771-8937.

Messages received through this form will be answered within 24 to 72 hours.






Our Contact Informations

699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2

Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Monday, Tuesday, Wednesday
9AM-5PM
Thursday, Friday
9AM-8PM
Saturday
10AM-5PM
Sunday Closed

By phone – 1-866-771-8937

Monday, Tuesday, Wednesday, Thursday, Friday
8:30AM-8PM
Saturday
9AM-5PM
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.

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