FAQ / Support
You will find the information necessary for some carriers below. For more information, please contact firstname.lastname@example.org.
- Air Transat
20kg for checked luggage and 10kg for hand luggage in economy class. 40kg and 15kg in club class. CAN $ 15 per kilo excess up to a maximum of 32kg. Folding Stroller + car seat at no charge but you must notify the travel agent.
For more details, click here.
- Thomas Cook
5kg hand luggage. 15kg to 30kg for checked baggage depending on the specification listed on the ticket.
20 kg for checked luggage and 5kg for hand luggage. Elite Plus Service authorizes up to 30kg.
- 1 877 737-7001 www.westjet.com
Carry-ons : 2 10kg items ( guests travelling to Montego Bay are permitted only one carry-on item.)
Checked Baggage : 2 23 kg luggage.
- Second bag : 20$ - 23 kg maximum. Third and fourth bags : 75$/bag Overweight : 50$ per bag (maximum of 45kg) Oversize : 50$ per item (158 cm to 200 cm) Montego Bay : Guests are not permitted to bring a third or fourth bag, nor is oversized or overweight luggage allowed.
- Please refer to westjet page
5kg cabin luggage 23kg for checked baggage 30kg in tropical class
10kg cabin luggage. Two 20kg luggage total per person
cabin luggage: 20kg + 10kg
1 regular bag. Max. weight per bag: 23kg (50lb. 2nd baggage fee – Mexico, Caribbean & Costa Rica Air Canada has revised its checked baggage policy as per the following:
Bookings made the or prior to : September 7th 2011
For a trip after : October, 11th 2011
|Class||Destination||1st lugguage||2nd lugguage|
|Economy||To and from USA
(including Hawaii, excl. Puerto Rico)
Each segment (was free)
Each segment (no change)
|Economy||To and from international
(excl. Japan, Brasil& Venezuela)
per segment (was free)
|Business Class(excl. Prestige, Elite, Super Elite & Star Alliance Gold)||All Destinations||2 free lugguages
Note: The Caribbean: no change (including Puerto Rico) : 1 free lugguage 23kg
Our Contact Informations
699, Boul Thibeau
Trois-Rivières, Québec, Canada
Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287
In agency : appointmentsMonday, Tuesday, Wednesday
By phone – 1-866-771-8937Monday, Tuesday, Wednesday, Thursday, Friday
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.