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1-866-771-8937
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FAQ / Support

General informations

+ Who is VARVacations.com/VoyagesARabais.com?

+ Do you have a permit from the Office de la protection du Consommateur?

My Profile

+ How to change my avatar ?

+ How to add the number of days before my next trip next to my avatar?

Rewards Club

Refer friends and win big...

By referring friends who book with us for the first time, you get Rewards Club points you can redeem at your convenience for a discount on a future trip, a bonus or gift certificate ... simple, ask your reference code, enter it at step 3 of the reservation that the person you referred will make and earn as many points as if you made the reservation yourself ... Easy ... Ask your referral code now. points@voyagesarabais.com

+ What is the Rewards Club and how can I collect Rewards points?

+ What can I get in exchange for my Rewards Club points?

+ How can I check the number of points in my account?

+ I've lost / forgotten my access codes, what should I do?

+ I've changed my email address. What should I do.

+ I have more than one account. Can I combined them?

+ We are a group of persons on the same reservation, who gets the points?

+ I have not received the confirmation email after registering, what should I do?

+ I still have codes-points, where can I register them?

+ I did'n received my points according to my last reservation?

+ I did not get the points for my friend's last reservation?

+ I haven't yet received the points I got for a booking before November 2010

Promotions

+ How to order my free calendar ?

Our warranty "La Totale"

+ Please give me an example of how your " LA TOTALE " guarantee works.

+ What is going to happen when I want to use my travel credit check?

+ What must I do to obtain the travel credit in case the price drops?

+ If the price drops, at what point must I choose between receive the REWARDS CLUBS points and the gift certificate or the travel credit?

+ When will I receive my gift certificate or my travel credit ?

+ What is the difference between a gift certificate and a travel credit?

+ What happens if the $ 500,000.00 budget alocated to this incredible promotion runs out?

+ Are there some exclusions?

+ What are de details about the refund in case of a price drop?

+ What are the details of the promotion CANCELLATION WITHOUT CHARGE?

Cruises

+ Bagages en croisière

+ Quoi mettre dans sa valise

+ Documents à conserver durant le voyage

+ Types de cabine

+ Différence entre occupation simple et occupation double

+ Différence entre Cabine en garantie et cabine assignée

+ Fonctionnement d'un "upgrade" (sur-classement)

+ Choisir l'heure pour le souper

+ Section fumeurs et non-fumeurs sur le navire

+ Consigne pour apporter de l'alcool à bord du navire

+ Inclusions à bord du navire

+ Dépenses sont à prévoir

+ Montant suggéré pour le pourboire

+ Boissons gazeuses sur le navire

+ Taxes portuaires pour les croisières

+ Assurance voyage pour les croisières

+ Formalités à remplir avant de partir en croisière

+ Procédures lors de l'embarquement en croisière

+ La carte Sea Pass ou Sail & Sign (selon la compagnie de croisière)

+ Le dépôt en argent

+ Procédures lors du débarquement en croisière

+ Réservation de votre croisière

+ Besoins spéciaux en croisière

+ Le mal de mer en croisière

+ Subir un ouragan en croisière

+ Divertissements pendant les jours en mer

+ Enfants à bord d'une croisière

+ Journal de bord et autres documents sur la croisière

+ Le personnel à bord de la croisière

+ Excursions à terre

+ Lexique des termes utilisés en croisière

+ Santé

+ Conseils généraux

Travel tips

+ Summer vacation check list

+ Hurricanes

+ Can I order a special meal on the plane?

+ Présélection de sièges

+ Visa and exit taxes

+ Where can I find information about tourist cards?

+ Airline carriers

+ Luggage

+ Letter of consent - Parental Consent Letter

+ How to find a Commissioner for Oaths?

+ 12 tips

Tickets and advantages

+ E-Tickets, how does it work?

+ My E-Tickets are not in the Ticket Office, what should I do?

+ Why don't you send all the e-tickets automatically?

+ If I have other questions, who can I contact?

Contact us

If you need emergency assistance, please use the "chat" button on the right of your screen or call us at 1-866-771-8937.

Messages received through this form will be answered within 24 to 72 hours.






Our Contact Informations

5307, Boulevard des Forges
Trois-Rivières, Québec, Canada
G8Y 5L5

Phone number : 1-866-771-8937 (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Monday, Tuesday, Wednesday
9AM-5PM
Thursday, Friday
9AM-8PM
Saturday
10AM-5PM
Sunday Closed

By phone – 1-866-771-8937

Monday, Tuesday, Wednesday, Thursday, Friday
8:30AM-8PM
Saturday
9AM-5PM
Sunday 11 AM- 4 PM
Note: The Office is not open on Sundays for interviews.

Press Releases

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Careers

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